FAQs

• If you are a Lenawee County resident and have Medicaid insurance – you will need to contact Lenawee Community Mental Health Authority to complete a brief screening and receive insurance approval. You can call them at 517-263-8905 or utilize their walk-in hours.
• If you have Medicaid insurance in Hillsdale or other Region 5 PIHP Counties (Arenac, Bay, Claire, Clinton, Eaton, Gladwin, Gratiot, Huron, Ingham, Ionia, Isabella, Jackson, Mecosta, Midland, Montcalm, Newago, Osceola, Saginaw, Shiawassee, or Tuscola) – you will need to contact MVA Behavioral Health Services directly to complete a brief screening. You may call 517-849-2330; if someone doesn’t answer, messages will be returned in 48 business hours.
• If you have Blue Cross Blue Shield of Michigan insurance – you will need to contact the MVA Adrian office at 517-264-2244. Blue Cross Blue Shield is not currently accepted in Jonesville office or in residential programs.
• If you do not have insurance or have an insurance plan not accepted at MVA, but would like to pay out-of-pocket for services, you will need to contact the MVA outpatient office, of your choice, directly. An application for sliding fee is available.

MVA accepts Medicaid insurance from 22 counties (Region 5 PIHP included counties and Lenawee County). If you have private insurance, rates are variable based on your individual insurance plan. Self-pay options, including sliding fee scale, are also available.

Clinical staff are qualified to provide services to people with a variety of symptoms and diagnoses including depression, anxiety, grief, post-traumatic stress disorder, anger, substance use, gambling, personality disorders, etc.

Letters are mailed to clients providing Advanced Notice of an Adverse Benefit, which may include terminating insurance authorizations and discharging you from services. If you receive a letter like this, it is due to lack of participation in services for 30 or more days. If you would like to remain in services, please contact the office immediately to schedule an appointment and prevent closure of your case.  If you agree with the decision to close your case, you are not required to take further action.

In most circumstances discharged clients are welcome to return to services. You will need to complete the same introductory process such as screening, completing orientation paperwork, etc. as anyone else who is beginning services. You may be placed on a waitlist, depending on appointment availability. Being a former client does not impact waitlist placement.

Yes! We provide certificates of completion upon successful discharge from residential or outpatient services. If you are unsuccessfully discharged, you will not be eligible for a certificate of completion.

Your health record and things you say are kept confidential, with the exception of certain situations. These situations include your safety (such as thoughts of harming yourself), the safety of others, an emergency, or when you have given us written permission. All disclosures of information will be limited to only what is absolutely necessary.